Xonexa

XONEXA DESK

Customer service with support email, live chat and tickets in one inbox

Give your team one clear place for customer questions. Xonexa Desk brings support email and live chat together so that conversations can be assigned, tracked and retrieved.

Register at Xonexa Desk

Xonexa Desk is a separate service and is not included as standard with a Xonexa account.

DPART OF XONEXAEuropean helpdesk software

Handle customer questions with Xonexa Desk via support email, live chat, tickets, internal notes, knowledge base and clear assignment.

Separate Xonexa service
01

Shared support inbox

Work with tickets, status, priority, labels, assignment and internal notes.

02

Live chat on your website

Place the Xonexa Desk widget on permitted websites and help visitors immediately.

03

Kennisbank

Create drafts and publish helpful articles that visitors can find in the widget.

Email and chat as one workflow

Allow support email to arrive via forwarding or IMAP and handle live chat conversations in the same ticket environment. Public comments, internal notes, and response templates keep the work clear.

More context in a conversation

Desk can show browser, device and estimated location data during live chat with an adjustable retention period. URL parameters containing potentially sensitive data are not stored.

  • ✓ Support email and live chat
  • ✓ Status, priority and labels
  • ✓ Allocation to employees
  • ✓ Visitor information with retention period

Browsing together with permission

An employee can ask a visitor to temporarily watch and point out parts of the connected website. The visitor must explicitly accept this and can stop the session himself. Input fields are shielded.

Also available via WhatsApp

Where appropriate, organizations can connect WhatsApp via Meta Cloud API or Twilio. Availability and costs may depend on the third party provider chosen.

XONEXA IN BRIEF

Professional customer service as a separate Xonexa service.

DISCOVER FURTHER

More applications of Xonexa

@Email with your own domainLink your own domain name to Xonexa, verify it via DNS and create professional mailboxes and aliases such as info@jouwbedrijf.nl.View application →••European online chatUse Xonexa Chat for direct conversations within your European digital workplace, in addition to email, calendar, Drive and Office.View application →◆Online project managementPlan projects with Xonexa Projects, divide tasks, set priorities and deadlines and track progress together.View application →↔Digital collaborationCollaborate digitally with Xonexa via Mail, Agenda, Chat, Drive, Office and video, within one European online environment.View application →

READY TO START?

Bring your customer questions together in Xonexa Desk.

Log in separately to Xonexa Desk for support email, live chat and ticket management.

Register at Xonexa Desk →